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We're Here to Help

Have questions about your order, our platform, or partnership opportunities? Our team is ready to assist you with prompt, friendly support.

Contact Information

Reach out to us through any of these channels. We typically respond within 24 hours during business days.

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Visit Us

101 Innovation Drive
Suite 400
San Francisco, CA 94103

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Call Us

(555) 123-4567
Mon-Fri 8am-8pm PST

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Email Us

support@novamarket.com
For general inquiries

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Business Hours

Mon-Fri: 8:00 AM - 8:00 PM PST
Sat: 10:00 AM - 6:00 PM PST
Sun: Closed

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible.

Frequently Asked Questions

Find quick answers to common questions about shipping, returns, and account management.

Once your order ships, you'll receive an email with a tracking number. You can also view your order status by logging into your account and visiting the "My Orders" section. Real-time tracking is available for all domestic shipments.
We offer a 30-day return policy for most items. Products must be in original condition with all packaging and accessories. Electronics must be unopened unless defective. Refunds are processed within 5-7 business days after we receive your return.
Visit our Seller Portal and complete the verification process. You'll need to provide business documentation, tax information, and product samples for quality review. Approved sellers receive access to our seller dashboard and analytics tools.
Yes, we ship to over 50 countries worldwide. International shipping rates are calculated at checkout based on weight and destination. Please note that customs fees and import duties are the responsibility of the recipient.
Click "Forgot Password" on the login page and enter your email address. You'll receive a secure link to reset your password. For security reasons, password reset links expire after 24 hours. Contact support if you don't receive the email within a few minutes.

Need Immediate Assistance?

Our live chat support is available during business hours for real-time help.

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Live Chat Support

Connect with a customer service representative instantly. Average response time: under 2 minutes.

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